What is Shaping Digital Transformation in 2021?
2020 was an unforgettable year.
2020 taught us the value of freedom and the importance of being digital acceleration and transformation.
In this blog, we’re going to cover what is shaping digital transformation in business.
What is a digital transformation?
Digital transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes.
Digital transformation development comes up with AI-based chatbots that answer simple customer inquiries and serve as a welcoming presence on your software and also help to reduce the consumers waiting time to reach an agent.
In reality, digital transformation is more than technology. It’s a mindset change in workflow, processes, systems, software, and culture are all evaluated. Read more about how to create organizational change.
What 8 tech trends are shaping digital transformation in 2021?
1. Multi-cloud architecture services
According to Vishal Shah, a Business Analyst at Tatvsoft.com:
“Companies choose a multi-cloud strategy to eliminate vendor lock-in and take advantage of best-of-breed solutions.”
The recent technology innovations in cloud services have led to a move from single architecture cloud to multi-architecture and hybrid clouds. A multi-cloud architecture allows you to use one or two public or private clouds to distribute applications within an organization. Implementing the cloud approach in your business helps you in many ways such as resilience, data residency, and disaster recovery.
2. The rise of Managed Service Providers (MSPs)
You may ask what does an MSP do? Managed Service Providers (or MSPs) are businesses that offer third-party support and service of computer technology related to network, application, infrastructure, and security.
MSPs perform functions such as:
• Setting up and maintaining networks and infrastructure
• Providing cybersecurity services
• Delivering support services such as troubleshooting
• Managing wireless and mobile devices
• Assisting in communication services such as VOIP and business telephone systems (like adding Panasonic Telephones VOIP system to your office)
• Managing software and cloud configurations
• Onboarding of employees
3. The digital data divide
To change customer expectations to reality, every business is looking to unlock more and more business data to gain insights.
This is the year when the data will be separated from their competitors and customers to unlock and analyze the act on data that will become foundational to growth.
4. Focusing more on omnichannel retailing
In 2020, omnichannel retailing became the new norm.
Now we know it is an essential factor for success.
The advantage of implementing an omnichannel supply chain development is that it treats online business stores as a part of the same whole and offers unprecedented visibility across the platform.
5. Hyper security
Cybersecurity is still at the top of most concerns for both – the business providers of digital solutions and end-users of those solutions.
There is a continuous rise in the number of cyber incidents which only adds to such concerns.
The year 2020 offered a great opportunity for malicious elements to explore the tiniest security vulnerabilities in a business organization’s IT infrastructure.
More and more organizations are now operating remotely due to the COVID-19 pandemic, from the education sector to the IT sector, cybersecurity has become the main priority.
This is why the small bit of ignorance can prove fatally expensive to any organization.
6. Composable enterprise
Hyper-specialization has built a stream of applications, leading businesses to shift to a composable business to be more agile.
Because digital capabilities can be composed of current applications that are using APIs rather than developing them from scratch every time.
The term hyperconnectivity refers to continuous data connectivity between person-to-person, machine-to-machine, and sometimes person-to-machine. With high-speed connectivity, person-to-person connectivity and person-to-machine connectivity have become possible.
However distinct the reality may look from the reel’s imagination, we are not that far behind.
8. Virtual interaction
Following the pandemic restrictions, many companies asked their employees to work from home.
According to a report, more than 42% of the US workforce were working full-time from the homes. Similarly, only 26% of essential workers were at work during the COVID pandemic.
This shows that these digital transformation trends will continue through 2021.
So to overcome such problems caused by a lack of personal communication, companies are going to expand the usage of video conferencing and social media capabilities.
9. Democratisation of Artificial Intelligence
Democratization AI is making it accessible to every business management and if possible, to every person within the organisation.
It is one of the most crucial aspects of digital transformation trends for 2021 which includes using AI-based tools and resources to identify patterns, predict, and improve.