How Can Digital Transformation Improve Business in 2024

2020-2022 were unforgettable years.

2020 taught us the value of freedom and the importance of digital acceleration and transformation.

Technology can help you get to the next level of success. 

In this blog, we’re going to cover how can you use digital transformation to improve your business.

What is a digital transformation?

Digital transformation is the adoption of digital technology to transform services or businesses by replacing non-digital or manual processes with digital processes.

Digital transformation development comes up with AI-based chatbots that answer simple customer inquiries and serve as a welcoming presence on your software and also help to reduce the consumers waiting time to reach an agent.

In reality, digital transformation is more than technology. It’s a mindset change in workflow, processes, systems, software, and culture are all evaluated. Read more about how to create organizational change.

Transformation can only happen with the right mindset

Digital business transformation isn’t simply the implementation of cutting-edge technologies. It’s a new way of thinking about value, business models, and the organisation. It requires a mindset that adopts a new way of operating in the company by encouraging transformation.

Because when we focus on our decisions without recognising our state of mind, we inevitably put the cart before the horse. Changing your mindset and learning to get out of your comfort zone will mean you will have a greater scope of tackling situations, but it also ensures you have a wider range of tools to make your decision.

There are many digital transformation myths flying around, this can put an entrepreneur’s back up against the wall. 

What 9 tech trends are shaping digital transformation in 2022?

Technology accelerates business growth tremendously. Let’s look at all 9 tech trends below:

1. Democratisation of Artificial Intelligence

Democratization AI is making it accessible to every business management and if possible, to every person within the organisation.

It is one of the most crucial aspects of digital transformation trends for 2022 which includes using AI-based tools and resources to identify patterns, predict, and improve.

If you run a business in different locations, you can look into Labour Demand Forecasting software that uses AI to allow you to effectively plan and manage staffing at all your locations, improve business profitability, reduce cost, customer service and efficiency.

2. The rise of Managed Service Providers (MSPs)

You may ask what does an MSP do? Managed Service Providers (or MSPs) are businesses that offer third-party support and service of computer technology related to network, application, infrastructure, and security.

MSPs perform functions such as:

• Setting up and maintaining networks and infrastructure
• Providing disaster recovery as a service (DRAAS)
• Delivering support services such as troubleshooting
• Managing wireless and mobile devices
• Assisting in communication services such as VOIP and business telephone systems (like adding Panasonic Telephones VOIP system to your office)
• Managing software and cloud configurations
• Onboarding of employees

You can find MSPs in Google using a search term like IT Support London and see what you find.

3. The digital data divide

To change customer expectations to reality, every business is looking to unlock more and more business data to gain insights.

This is the year when the data will be separated from their competitors and customers to unlock and analyze the act on data that will become foundational to growth.

4. Focusing more on omnichannel retailing

In 2020, omnichannel retailing became the new norm.

Now we know it is an essential factor for success.

The advantage of implementing an omnichannel supply chain development is that it treats online business stores as a part of the same whole and offers unprecedented visibility across the platform.

5. Multi-cloud architecture services

According to Vishal Shah, a Business Analyst at Tatvsoft.com:

“Companies choose a multi-cloud strategy to eliminate vendor lock-in and take advantage of best-of-breed solutions.”

The recent technology innovations in cloud services have led to a move from single architecture cloud to multi-architecture and hybrid clouds. A multi-cloud architecture allows you to use one or two public or private clouds to distribute applications within an organization. Implementing the cloud approach in your business helps you in many ways such as resilience, data residency, and disaster recovery.

6. Composable enterprise

Hyper-specialization has built a stream of applications, leading businesses to shift to a composable business to be more agile.

Because digital capabilities can be composed of current applications that are using APIs rather than developing them from scratch every time.

7. Hyper security

Cybersecurity is still at the top of most concerns for both – the business providers of digital solutions and end-users of those solutions.

There is a continuous rise in the number of cyber incidents which only adds to such concerns.

The year 2020 offered a great opportunity for malicious elements to explore the tiniest security vulnerabilities in a business organization’s IT infrastructure.

More and more organizations are now operating remotely due to the COVID-19 pandemic, from the education sector to the IT sector, cybersecurity has become the main priority.

This is why a small bit of ignorance can prove fatally expensive to any organization.

If IT isn’t your strong suit, then save yourself time, money, and headaches by enlisting help from professional IT Services. They’re the experts and can keep your business running smoothly.

8. Hyperconnectivity

The term hyperconnectivity refers to continuous data connectivity between person-to-person, machine-to-machine, and sometimes person-to-machine. With high-speed connectivity, person-to-person connectivity and person-to-machine connectivity have become possible.

To assure hyperconnectivity and security businesses incorporate internal penetration testing to identify any weaknesses within your systems and give you time to take appropriate remedial actions before anything goes amiss.

An internal penetration test is performed within an organisation’s network, looking for vulnerabilities from the inside. An external pen test is conducted remotely, with an ethical hacker searching for security vulnerabilities in internet-facing assets such as web, mail and FTP servers.

9. Virtual interaction

Following the pandemic restrictions, many companies asked their employees to work from home.

According to a report, more than 42% of the US workforce were working full-time from the homes. Similarly, only 26% of essential workers were at work during the COVID pandemic.

This shows that these digital transformation trends will continue through 2021.

So to overcome such problems caused by a lack of personal communication, companies are going to expand the usage of video conferencing and social media capabilities.

How to encourage transformation in your organisation?

Everyone reacts to change differently. Using Myers Briggs personality types to understand people’s reactions to change results in 16 different ways to engage and motivate people.

If someone tries to motivate me using a style that is misaligned with my personality type, it’s likely to take me longer to get engaged with the change.

To accomplish that, here are five things you can do:

• Advocate for the change actively within the organization
• Use your authority to provide resources needed for successful change
• Make yourself available to your team for the actions that are uniquely yours
• Build credibility so that your leadership efforts are seen as sincere and believable
• Communicate effectively and continually